MMRRC Request Form Help

• Items for each stock requested:
  The stock number for each of the strains you selected from the catalog search results will be listed in the left-hand navigation menu. Select the catalog stock number in the navigation menu; for each, a list of items available for that strain or ES cell line will appear in the main part of the form. Enter the desired quantity in the first column for the desired item. If any options apply for an item additional data entry fields will appear in the column labeled "Item Options". Repeat for each catalog stock you are requesting.
  
  For live mice from a cryo-preserved line, you are ordering at minimum the Resuscition; a quantity of 1litter is normal as you will receive the resulting litter with at least one mutant carrier for breeding. If you require specific quantities by gender or available genotype, you may additionally specify quantities for the available mouse products; if you specify additional mice or specific quantities, these mice will be billed at the per-mouse fee rate in addition to the base resuscitation fee.
  
  
• Add Additional Strains or Cell Lines:
  The choice "Add Strain(s)" in the left-hand navigation menu, enables you to add additional stock IDs to your order request by cycling between the catalog search and your request form. To function, your browser must allow an HTML cookie to be set for this website.
  
  
• Payment Information:
  When you have finished specifying the items for each strain, click "Payment Info" in the navigation menu and fill in the appropriate field on the form that appears. A purchase order (PO) is not required to place the request. If you are a member of the University of California system and are requesting a strain held at the UC Davis MMRRC facility, you may fill in your UC account information.
  
  Please do not enter any credit card information anywhere in the request form. A representative from the supplying MMRRC facility will contact you for information when paying by credit card.
  
  
• Billing and Shipping Contact Information:
  When you have finished the payment information form, click "Billing / Shipping" in the navigation menu to access the billing and shipping contact information form. Complete as appropriate. Be sure to enter information in required fields (marked by a red asterisk). Note that you can cut and paste repeat information between fields.
  
  
• Review and Submit your Order:
  Select "Summary" in the navigation menu to access a summary of your order. You may submit or cancel your request from this page. If you are logged in (see Registering section of the Requesting MMRRC Strains and Cell Lines page), you may save a request for later completion using the "Keep Unsubmitted" button. Review your request for accuracy. After clicking on the "Submit Request" button, if there are problems with the information in your request submission an error message will display in red above the navigation menu and data entry portions of the page.

  To revise any information, return to the appropriate page using the choices in the navigation menu. After making your edits, return to this Order Summary page to submit your request by clicking the "Submit Request" button. If submitting without registering or logging in, you can only return to this request from the same computer and browser and only if you have HTML cookies enabled. Empty requests are discarded.

• After submission of the Request Form:
  When successfully submitted, the Order Summary page will display an "Operation succeeded." message above the navigation menu and form portions of the page. The MMRRC's Order Tracking System will send out email messages to the email addresses you provided in the Request Form indicating receipt, and subsequent acceptance of your order for processing by the MMRRC. The email messages will convey your MMRRC order number. For assistance, you may contact the MMRRC's Customer Service number 1-800-910-2291, (North America) or 1-207-288-6009, (international) between 8:00 AM and 6:00 PM EST/EDT on normal business days or email service@mmrrc.org.
  
  
• Return to your unsubmitted request
  If you left the Request form without completing and submitting it (and had HTML cookies enabled on your browser), you can return to it using this link: /OTS/startRequest.do. You must use the same computer and browser that you were using when you last last accessed the unsubmitted request. A locally stored HTML cookie will be used to attempt to reconnect you to the unsubmitted order request.
  
  You may also use the MMRRC Catalog Search form to return to an unsubmitted request. On the Catalog Search Form, if you see a button "Goto my Pending Request" you may click on it. To add additional strains to a pending request, search for and select any additional strains you wish to add to your request, then click the "Submit Request" button. (For more help returning to an unsubmitted request, see Unsubmitted Request Form Help page.) If your request is still unsubmitted and available, this will add any additional strains to the existing request and open it for editing and submission.