Researchers or their institution's purchasing representatives interested in obtaining MMRRC mice, cell lines, or cryo-preserved materials may request materials using the online Request Form, accessible from the Catalog Search page's results listing. If you have questions or need assistance completing this form, you may call Customer Service at (800) 910-2291 (USA or Canada) or (530) 757-5710 (International calls). Please have the MMRRC item number, quantity needed, and Bill-to and Ship-to information ready before you call.

• Register a Login and Password, Then Update Your Account
  • You must have a valid MMRRC user account to register interest or submit a strain request. To create one, click on the login tab in the top menu bar on the Catalog Search page.
  • After logging in, click the "My Account" tab to review your options. Select "Account Information" to confirm your details are correct.
• Update Contact Information
  • Click My Order Contacts and enter the contact information for the Principal Investigator, Billing, Shipping, and Veterinarian, saving each pop-up box. This information will be saved for future orders and can be edited as needed.
  • You must specify a Recipient Principal Investigator, Billing Contact, and Shipping Contact to complete an order. The Veterinarian contact is optional. To add or modify your contacts, visit the My Order Contacts page under the My Account section.
• Select Your Strains or Cell Lines
  • Using the Catalog Search, select the strain or cell line you wish to order by clicking the shopping cart icon on the left side of the strain name column. You can search and select as many strains or cell lines as you need.
  • Once you have added your desired strains to your cart, click on the icon at the top in the header next to the "Contact Us" button to proceed to checkout. Note: The shopping cart icon is for navigating to the checkout page.
  • If you see a star icon instead of a shopping cart, the strain is not yet available for distribution. To register interest, click the star icon and follow the instructions; registering enables us to notify you once the strain is available and helps the MMRRC determine whether sufficient demand exists for maintaining a live colony.
  • You can always return to the catalog to search for and add additional strains to your cart.
• Complete the Checkout Form
  • Once you are done selecting strains, click on the icon on the top menu to view your cart and continue the strain request process by selecting the quantities of the items you would like for each strain.
  • Note: For live mice from a cryo-preserved line, you are ordering at minimum the Resuscitation; a quantity of 1 litter is normal as you will receive the resulting litter with at least one mutant carrier for breeding. If you require specific quantities by gender or genotype, you may additionally specify quantities for the available mouse products. These additional mice will be billed at the per-mouse fee rate in addition to the base resuscitation fee. If you cannot specify the additional mice or specific quantities you want, please write your detailed request in the "Shipping Instructions / Special Notes" section of the Miscellaneous section of the checkout process.
  • Your quantities are not saved until the "Begin Checkout" button is selected.
  • Please be aware that you will be required to provide your grant number during the checkout process if you are NIH funded.
• Review Contact Information
  • Review your selected contacts for the shipment(s). Recipient Principal Investigator, Billing Contact, and Shipping Contact are required.
• Enter Payment Information
  • The Payment Information screen of the request form allows you to enter payment information for each MMRRC facility from which you are requesting mice.
  • For Purchase Order (PO) payments, please specify the supplying MMRRC facility as the vendor on the PO. (For specific vendor information, please see the Vendor Accounts Information page.)
  • If you are NIH funded, please provide the grant number(s). If you are not NIH funded, please check the checkbox to indicate this.
  • NOTE: If requesting materials from more than one MMRRC facility, please provide a separate PO for each facility.
  • NOTE: Do NOT submit credit card information on our request form. The supplying MMRRC facility will contact you for the information when paying by credit card.
• Technology Transfer Agreements
  • All distributions require the execution of a user agreement appropriate for the strain(s) requested. For those that require a Material Transfer Agreement (MTA), please complete the appropriate agreement, obtain the necessary signatures, and email or mail to the MMRRC following the directions on the MTA forms.
  • For those requiring the Conditions of Use (COU), either the requester or the institution’s Technology Transfer Officer may complete the online COU form—please follow your institution's policies related to executing these agreements.
  • A complete list of COU(s) and MTA(s) forms can be found here.
  • For information about mutant ES cell clones, please see the ES Cell Clones page. For more detailed information about MMRRC distributions, please see the Distribution Request Information page.
• Review and Submit Your Order
  • You will be able to review your order submission before submitting it. Be sure to double-check all the information to ensure everything is entered correctly. If you are having trouble submitting an order, please use the Feedback button on the right side of the webpage to submit a comment. Our staff will contact you to assist with the order.
• After Submission of the Request Form
  • After submitting the order request, a confirmation email will be sent to you with the order number. Additional status updates will also be emailed to you. You can check your order's status in the My Orders section of the MMRRC website.

If you have any questions regarding your order submission, please contact Customer Service at (800) 910-2291 (USA or Canada) or (530) 757-5710 (International calls), or email service@mmrrc.org.